Karen Palmer

Operational Control Manager @Amey

Nottingham, GB

Approval of draft resource programmeManage the daily activities of teams /operations against programme, including direct contact with teams when appropriate, in line with agreed timescales and in accordance with SLAs and commercial contractCo-ordination with supervisors in the event of on-site issuesReview suspended and rejected jobs on Works Management systemLevel 1 review of completed jobs for quality and accuracy of data, including details of labour, plant, materials and photosProduce Daily and weekly report of team activity and performance dataSchedule and co-ordination of emergency and less than 24 hour works (current day)Liaise with Supervisors, provide updates of performanceReview quality of programme with pre-works co-ordinatorKeep client updated on planned work activityLiaise with emergency servicesCommunication with all parties to ensure daily performance targets are metDeliver and continuously improve service levelsMaximise the productivity of the resources through reduction in wasted time, materials and operational costs