Karen P.
IT Business Sysyem Analyst Business Relationship Management Product Owner @Florida Blue
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WORK HISTORY
IT Business Sysyem Analyst Business Relationship Management Product Owner @Florida Blue
Agent & Consumer / Member Sales Tool Websites: Insurance product line includes off & on exchange ACA health, dental & USAble products (accident, critical illness & hospital)• project savings by implementing requirements sooner than requested• Product Owner role: groom backlog, release planning, sprint planning, retrospective & demo capabilities• Business Relationship Management role for business partners on mid-large projects• Perform and coordinate resources needed for user acceptance testing (white & black box, regression, system, & integration)• Create content for sales website aligning to corporate strategic vision for enhancements• Serve as a dedicated subject matter expert• Create scope documents, business requirements, process flows and training documents• Knowledge of insurance products and plans• Review, analyze & establish website metrics for trending & evaluate monthly goals. Ensure metrics are tagged & accounted for on new projects• Perform shopping benchmarking for comparative analysis of competitor websites • Maintain relationship with sales agents to resolve customer service related issues• Review consumer & member feedback to trend & track website issues and enhancements• Provide consultative assistance for gathering business and system requirements in collaboration with stakeholders, technical teams and leadership.
EDUCATION
Bucks County Community College
Associate of Arts (A.A.), Business Administration/Computer Application Microsystems
The College of New Jersey
B.S ., Biology - PreMed
ABOUT KAREN P.
Utilizing my talents, I enjoy working in Healthcare, as a Business Systems Analyst in the Healthcare Insurance industry using AI tools to drive efficiencies as well as in Human Resources, as a Client Relationship Manager and Solution Center Analyst in the Information Technology industry. For 18 years plus, my performance not only met expectations, it raised standards. With proactive teamwork, meeting strict timelines and excellent client-facing skills, it is a pleasure to help companies into becoming part of the nation’s top leaders in Healthcare, Human Resources and Software. My experience includes my shining analytical abilities when performing Quality Assurance on Consumer Web Sales Tools, Web-Based e-Commerce Solutions, Web-Based Recruiting software and Web-Based Marketplaces. As a Manager, I was responsible for all aspects of HR and Payroll Administration.
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