Karen Ortiz
Sr Analyst - Program Project Management @Verizon
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WORK HISTORY
Sr Analyst - Program Project Management @Verizon
Creates and leads the strategy and development of go-to-channel readiness plans for the PSO organization, ensuring that the partners have what they need to support customers.Identify and act on opportunities to improve efficiency and productivity across the team and the PSO Organization.Develop dashboards and tracking systems for multiple FED Teams to streamline and automate processes across the organizationWork cross-functionally with teams to successfully launch new products, promotions, and services into the Partner Success Organization.Serve as a subject matter expert, advising cross-functional teams on initiative nuances, guidelines, and/or ways of working.Identify potential risks or challenges in upcoming initiatives to ensure resolution prior to the launchPresent upcoming launch details to leadership via weekly briefing calls.Triage defects, issues, and feedback from the partners and lift those concerns to the Core Team for resolution.Report and monitor training completions prior to launches to ensure field readiness
EDUCATION
Strayer University
Bachelor’s Degree, Business Administration and Management, Concentration in Accounting
Bellevue University
Call Center Operations Management Degree, Business Administration, Management and Operations
Jack Welch Management Institute
Master of Business Administration - MBA
ABOUT KAREN ORTIZ
26+ years in the Wireless and Telecommunications Industry-19+ years Customer Service Operations Experience-19+ years experience in Reporting and Analytics-9+ years Project Management Experience-6+ years experience in Capital and Operating Expense Management-Special Event Planning for up to 500 employees-Agile Project Management-Excellent collaboration skills -Microsoft Office ProficientHighly motivated, self-starter who is a dependable and goal-oriented. I am always looking to improve my performance and my contributions to the team and the company. I handle a very heavy work load and I still find time to enhance my knowledge through various training. I am driven, analytical, precise adaptable and understanding and I am dedicated to always acting with a great sense of urgency.
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