Karen Norris

Assistant Manager Client Services @UAB Medicine

US

Serving as an assistant manager, I am responsible for authorizing high-tech imaging, initiating primary care referrals, tracking patient schedules, and maintaining records within UAB systems. Excel in project management and leadership, demonstrated by my ability to effectively liaise between clinicians, physicians, and patients, ensuring seamless communication and coordination. Provide comprehensive staff training on relevant policies, procedures, and systems, and work diligently to resolve insurance authorization and billing issues. Collaborate with the appeals department to support the overturning of denied claims, ensuring timely reimbursement for healthcare providers and necessary care for patients.Key Achievements and Results:• Achieved a 15% increase in the timely completion of pre-certifications and authorizations within two quarters, significantly streamlining administrative processes and enhancing patient satisfaction.• Streamlined the patient authorization process, leading to a 20% increase in daily patient visits and a marked improvement in overall productivity.• Boosted pre-certification and authorization accuracy to 95%, resulting in higher patient satisfaction and a reduction in billing disputes.

Faulkner University

Bachelors, Human Resource Management

Virginia College

Associates, Medical Office Administration