Karen Nemez
Customer Success, Associate Director, the Learning Center @S&P Global
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WORK HISTORY
Customer Success, Associate Director, the Learning Center @S&P Global
Calgary, AB, CA
I am on the small but mighty platform and development team for The Learning Center, our customer education portal. Serving internal and external clients with learning & development solutions through a learning management system dedicated to delivering best-in-class customer education. I get to interact with clients on their learning & development objectives, perform user experience research, course development & strategy, go-to-market strategy, product management & development and tracking the customer journey. I couldn\'t have asked for a more challenging and perfect role that satisfies my skills, interests, and curiosity.
EDUCATION
Mount Royal University
Diploma in Business Administration, Marketing
Royal Roads University
Bachelor of Arts (B.A.), Professional Communications
Mount Royal University
e-Marketing Certificate, Marketing/Marketing Management, General
SKILLS
ABOUT KAREN NEMEZ
Business interconnectedness, strategy, and customer interaction drive my passion to create stimulating and targeted experiences for stakeholders. Whether working on a team, leading a group of colleagues, or targeting a group of customers I connect strengths and purpose to the project to meet corporate and cross-functional team objectives.My experience in B2B marketing has helped me develop processes that efficiently link inbound and outbound marketing strategies to program requirements that produce results. I enjoy turning these processes into best practices and sharing them with the team. I am grateful that I have been able to learn from many professionals and business projects that led to enthusiasm in creating meaningful and result-driven customer experiences. As I am mentored, I value opportunities to mentor those who are willing. I encourage team reciprocity that is founded on respect and purpose to achieve goals. Characteristics that I bring to the team and the work I produce- Curiosity - Optimism- Entrepreneurship - Inclusivity- Analytical - Cultural sensitivity- Supporter - Compassion- Collaborator - Enthusiasm - Adaptability - Humility,I am passionate about how people learn, serving communities, being active and building Lego with my family, and commuting on my bike. Disclaimer: All opinions are solely my own and do not express the views or opinions of my employer.
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