Karen Kaveney

About Karen Kaveney

A driven, team-oriented, multi-lingual professional who can help your business elevate to the next level.Some of my skills are problem solver, leadership, superior customer service, meets/exceeds sales requirements, coaching, and proficient in Microsoft Office. I have strong interpersonal skills, and I am multilingual, speaking Portuguese, English, and Spanish. Learning Italian. I have over 20 years\' experience in the finance industry as a Bank teller, Branch Assistant and Relationship Manager in Brazil, Sao Paulo City, Universal Banker II in Massachusetts. Finance Manager for the family Construction business in Brazil. Currently, Service Center Assistant Manager at The Massachusetts Registry of Motor Vehicles (MassDOT- RMV). Volunteer Portuguese/Spanish Interpreter-translator at Pittsfield Public Schools, and at Elizabeth Freeman Center as a Financial Coach for the money school since 2018. Member of the Pittsfield Public Schools Equity Review Task Force. Mentoring college students for Berkshire Interns, inclusive Internship Preparation Program (I2P2). Host parent for the exchange student program for 4 years. Trilingual Notary Public.

Experience

1. Service Center Assistant Manager

   Massdot

   Aug 2022 — Present · MA, US

   Interpret, monitor, and implement RMV rules, regulations, policies, and procedures for carrying out daily activities and oversee operations at Branch Office and open/close the branch as needed.• Provide top notch Customer Service to RMV Customers and lead the team by example.• Ensure that completed work for the Branch Office meets standards of quality and timeliness.• Supervise subordinate personnel including delegating assignments, training, monitoring, and evaluating performance.• Coach, mentor and assist all clerks in the branch to ensure each reaches maximum proficiency and provide excellent customer services to RMV customers.• Maintain efficient workflow by evaluating production and revising processes and work assignments.• Adjust your own activities and priorities according to changes in workload, team member absences, and to enable team members to take appropriate breaks. Provide input regarding work plans, schedules, and daily operations.• Assist in office support tasks such as tracking inventories, ordering supplies, and handling deposits.• Assist the District Manager with operations at branch offices, filling in when the Branch Manager is not available.• Communicate with appropriate MassDOT enterprise service areas to address workplace facility and security issues.• Operate computer equipment to create, retrieve, review, change or update driver/vehicle/business information.• Conduct research for additional information from third parties (other states, state agencies, etc.) to complete transactions.• Provide information to the public regarding Registry of Motor Vehicles guidelines, requirements, and procedures in-person and on the phone.• Assess that customers have the correct forms/applications, supporting documents, and acceptable payment.

Education

• Universidade Anhembi Morumbi

  Bachelor of liberal Arts - BA, Liberal Arts and Sciences, General Studies and Humanities

  2002 — 2008

• University of Massachusetts Amherst

  Leadership Institute for Political and Public Impact, Social Change, Public Policy

  2019 — 2020

• Universidade Paulista

  Master of Business Administration - MBA, Finance, General

  2009 — 2010