Karen Mullen
Client Services Director at Strada Global
- Role
- Client Services Director at Strada
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Karen Mullen
During the past 15 years I have guided clients in transforming HR services, embracing…
Experience
Client Services Director
Jul 2024 — Present · Charlotte, NC, US
Oversee contract management and account governance, ensuring compliance and alignment with client expectations. • Developed continuous improvement roadmaps that enhanced service delivery and client satisfaction. • Monitored service levels and implemented strategic solutions to address evolving client business needs. • Cultivated strong relationships with clients, resulting in client retention
Education
East Carolina University - College of Business
BSBA
Skills
- Governance
- Business Process Improvement
- User Acceptance Testing
- Peoplesoft
- Process Improvement
- Leadership
- Enterprise Software
- Acquisition Integration
- Customer Relationship Management (Crm)
- Resource Management
- Outsourcing
- Change Management
- Business Process
- IT Strategy
- Payroll
- Offshoring
- Management
- Information Technology
- Bpo
- Strategic Planning
- Sdlc
- Service Delivery
- Integration
- Project Portfolio Management
- Business Analysis
- Vendor Management
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