Karen Miller Orr
Client Engagement and Support Professional
- Role
- Director of Customer Support at Core Solutions, Inc.
- Location
- Powell, OH, US
- LinkedIn followers
- 500 followers
About Karen Miller Orr
Dynamic and motivated professional with a proven record of excellent client service and retention. Excels at building relationships, managing projects from concept to completion, process improvement and coaching individuals to success. Skilled in building cross-functional teams, exceptional communication skills and making critical decisions during challenges. Adaptable and transformational leader with an ability to work on a team or independently, creating effective communications and developing opportunities that help further the organizational goals.
Experience
Director of Customer Support
Mar 2019 — Present
Oversee and refine customer interactions through Core Solutions. This includes developing tools to better understand the client base, examine how multiple teams can provide seamless customer service, and proactively improve each customer touch point. Work with multifaceted teams to exceed customer Service Level Agreements, formulating action plans, and responding to issues in a way that reflects Core’s strategic priorities and goals. Provide leadership with a strategic, innovative perspective, initiating, and facilitating communication across different channels of communication.
Education
Ohio University
Bachelor of Science (BS)
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