Karen Masco

About Karen Masco

As a seasoned leadership expert, I specialize indriving tangible results through innovative training solutions and dynamic leadership developmentprograms.Throughout my career, I\'ve mastered training program development and instructional design, havingmeticulously crafted, and implemented more than 200 cutting-edge learning programs for globalcorporations. These initiatives seamlessly blend a variety of methodologies, including asynchronous andsynchronous formats, digital platforms, and immersive in-person experiences.With a keen eye for innovation and a deep understanding of adult learning principles, I specialize increating dynamic and engaging learning experiences that resonate with diverse audiences and supportemployees to improve their performance and realize their potential. Whether developing onlinemodules, facilitating live training sessions, or orchestrating immersive workshops, my approach is alwaystailored to maximize retention and drive real-world application.A few highlights that speak to my work:1- At Everise, I spearheaded, created, and scaled a groundbreaking leadership curriculum, whichincludes modules focused on: Management 101, Day in the Life of a Supervisor, EffectiveCommunication, Business Acumen, Emotional Intelligence, and more. This initiative has empoweredcountless new leaders to excel, from entry-level to managerial positions, fostering a culture ofexcellence and achievement and building a robust leadership pipeline for the company.2- During my tenure at Cox Communications, I led transformative projects from inception to fruition,including the rollout of Salesforce for all of Residential and Business Sales professionals.3- I’m dedicated to fostering diversity and inclusion, I thrive in collaborative environments that harnessthe unique perspectives and talents of every team member. My experience working alongside globalteams with diverse backgrounds has enriched my approach, enabling me to cultivate environmentswhere innovation flourishes and success is inclusive.My areas of expertise include: Leadership Development | ADDIE Model | Performance Management| Talent Development | Training Strategy | Learning Management Systems (LMS)| OrganizationalDevelopment | Learning & Development | Curriculum Design | Change Management | CorporateTraining | Employee Training | Onboarding | Instructional Design | Multimedia Learning | PerformanceManagement | Learning Technologies | Learning Solutions | Coaching | Adult Learning Theory | TeamLeadershipIf you are interested in learning and development– let’s talk!

Experience

1. Trainer Instructional Design at Everise

   Everise

   Mar 2021 — Present · Las Vegas, NV, US

   SENIOR INSTRUCTIONAL DESIGNER | Everise | Palmdale, FL (Remote)| 20••••22 Streamlined 150 course development processes by implementing job analysis techniques aligned with instructional design principles, resulting in more effective mentoring programs and enhanced learning outcomes. Utilized innovative approaches in creating prototypes and storyboards for both instructor-led training (ILT) and computer-based training (CBT) courses, significantly reducing course development time while maintaining high-quality learning experiences. Transformed outdated course materials into interactive e-learning modules, aligning content with local and state educational policies, ensuring compliance and enhancing engagement.

Education

• Northern Arizona University

  BMA

Skills

• Call Center
• Mentoring
• Customer Experience
• Coaching
• Project Managent
• Training & Development
• Curriculum Design
• Testing
• Organizational Development
• Project Management
• Call Centers
• Employee Training
• Leadership
• Blended Learning
• Instructional Design
• Project Planning
• Troubleshooting
• Program Management
• Customer Service
• E-Learning
• Training
• Editing
• Instructor-Led Training
• Vendor Management
• Captivate
• Training Delivery
• Learning Management Systems
• Software Documentation
• Visio
• Workshop Facilitation
• Lectora
• Adult Education
• Performance Management
• Addie
• Team Building
• Contact Centers