Karen Lovely
Leader in Customer Experience
- Role
- Director Customer Experience (Cx) at Connection
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Karen Lovely
Self-motivated, results driven professional. Seasoned in Operations, Management, Sales Support, Customer Service and Marketing. Extensive background in recruiting and developing team members. Proven ability to increase revenue through program development, relationship building and lead generation. Focused on improving efficiencies to reduce costs and increase profits while providing a superior customer experience. Leadership, lean process driven, excellent communications skills, strong analytical and strategic-thinking ability. OBJECTIVE Exceed expectations to help the company and its customers win. Increase business by building strong relationships and recruiting & developing employees to provide exceptional customer service.
Experience
Director Customer Experience (Cx)
Apr 2022 — Present · Wilmington, OH, US
Leading a team of champions providing coordination and support to our customers and sales teams from onboard and design through product configuration. Ensuring that our CX (Customer Experience) is aligned with the TIDC Strategic Initiatives of HoT, E2E and Center of Excellence (CoE).
Education
Canisius College
BA
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