Karen Lathan

About Karen Lathan

Passionate about helping others embrace change. Detail-oriented, results-driven Program Manager with 20+ years of experience managing complex client relationships and driving organizational transformation and employee experience initiatives across Fortune 500 companies. Proven expertise in consultative account management, implementation transitions, and cross-functional collaboration. Strong background in managing multi-million dollar accounts, resolving client escalations, and leading teams through operational changes. Skilled in team leadership, coaching, communication and interpersonal skills with ability to analyze, present solutions, and manage projects through to completion. Reputation for meeting challenging goals and maintaining high ethical standards.Expert in translating client requirements into actionable solutions while maintaining exceptional satisfaction experiences. Specialties: Relationship Management, Social Media, Corporate Communications, Change Management, Knowledge base management

Experience

1. Project Manager

   Lockheed Martin

   Jul 2022 — Present · Fort Worth, TX, US

   Project Manager, Supply Chain Account & Client Management-Serve as primary point of contact for major project efforts, managing ongoing client touchpoints, contract deliverables, and inquiry resolution for complex operational processes - Coordinate activities across multiple organizations to drive focused outcomes and maintain stakeholder satisfaction - Lead relationship management efforts ensuring seamless communication between internal teams and external stakeholders - Implementation & Transition Management- Partner with implementation teams to transition from project launch to ongoing operations - Implement Prosci change management methodologies driving adoption of new processes for users - Assess organizational gaps and develop comprehensive communication and training strategiesOperations & Process Enhancement- Identify operational trends and partner with teams to implement preventative measures - Design digital process enhancements including self-service capabilities and troubleshooting resources - Develop documentation, training materials, and support tools addressing operational opportunities

Education

• Texas Woman's University

  MBA, Business

  1998 — 2001

• Southern Methodist University

  Bachelor of Arts (B.A.), Economics

  1988 — 1992

Skills

• Account Management
• Retail
• Sales
• Team Building
• Management
• Training
• Time Management
• Sales Operations
• Crm
• Customer Service
• Sales Management
• Solution Selling
• Direct Sales
• Sales Process
• Inventory Management
• Coaching