Karen Koch-McLaughlin

About Karen Koch-McLaughlin

Versatile program and project management professional effective in multitasking and problem-solving to achieve excellent customer support globally. Forward thinker focused on growing our business while maintaining excellent service.

Experience

1. Deputy Program Manager

   AppGate

   Mar 2024 — Present

   Key contributor to Cyber Advisory Services/Threat Advisory Services Pentest business growth via end-to-end test program management, quarterly reviews, and ongoing client communications to drive repeat engagement and high customer satisfaction.• Coordinated and executed penetration tests, producing Proposals and Statements of Work (SOWs) that defined scope, schedule, and deliverables for each engagement.• Managed projects from intake through delivery: scoped engagements, defined access requirements, executed tests, scheduled retests, and delivered timely, high-quality reports.• Maintained customer documentation and reporting; led weekly client calls to communicate status, updates, and new opportunities.• Conducted regular data reviews with clients to identify gaps and recommend expanded coverage.• Created and maintained a candidate tracking system to support hiring for CAS/TAS, improving recruitment visibility and pipeline management.• Owned weekly CAS/TAS leadership agendas and presentations, delivering status and business updates through CEO-level reporting.• Tracked global test availability and adoption.• Drove go-to-market activities for new service offerings and managed marketing efforts to list services on public platforms.• Enforced security and compliance protocols throughout testing lifecycle; implemented encryption, secure authentication, and least-privilege access controls to protect sensitive data.

Education

• Georgetown High School

  High School Diploma

• Texas State University

  BBA

• Temple College

  Associate of Arts