Karen Knight
Operational Change Manager @St. James's Place
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WORK HISTORY
Operational Change Manager @St. James's Place
Cirencester, GB
Provide comprehensive operational change project management discipline, facilitating and leading change projects across the Client Services Division, liaising with cross divisional teams, specifically where change (e.g. regulatory, business, service and process improvement and efficiency) impacts the Administration Centre\'s Service Delivery. Working in a client centric focussed organisation means that the client is placed at the heart of all that I do.Extensive stakeholder engagement and management is a key part of the role, alongside supporting product team specialists and business representatives. This is to ensure that business requirements are clearly documented and understood by all parties and development and implementation plans produced are delivered in line within agreed timescale, to budget and of expected high quality.Represent the Division as a Client Services SME (Subject Matter Expert) and deputise for the Head of Operational Change, to ensure successful delivery of client and business outcomes and overall efficiencies to support business retention and future growth.
SKILLS
ABOUT KAREN KNIGHT
Having worked in financial services for 25+ years, I have during that time amassed a wealth of banking knowledge and experience. I have a real passion for making a positive impact and difference in any job that I do. An experienced and high level performing project and operational change management professional, with a demonstrated history of achievement and delivering service excellence both as a leader of others and team player. Also a qualified mortgage adviser and compliance manager. Key strengths are collaborative stakeholder and executive management and an ability to connect with people through a supportive and inclusive approach, with information that informs, enables and inspires. Skilled in high net worth and personal/business customer relationship management, together with sales, compliance, project and product management, change and operational change management, product development, cash management, internet banking, business development, process and business re-design, financial planning and mortgages.
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