Karen Oliver King

WORK HISTORY

EDUCATION

SKILLS

ABOUT KAREN OLIVER KING

A Senior IT Services Delivery Manager with over 20 plus years experience in the high-tech industry and progressive roles in multi-million dollar operations with high versatility and exposure to a broad array of industries. oExceptional management leadership skills managing change, which leads to efficient internal structures oHeavily focused on business process improvement seeking ways and means to reduce cost, improve processes and leverage automation to increase profitabilityoExceptional degree of proficiency in the development and delivery of cost-effective, high performance management solutions to meet business demands and growthoStrong knowledge of all facets of the project management lifecycle with a track record of delivering on-time and within budgetoA relationship builder who develops strong and effective internal and external relationshipsoHighly resilient, adaptable and flexible with ability to manage and lead changeProfessional strengths include:Client Relationship Management Vendor Relationship ManagementCreative Problem SolvingStrong Strategic Sourcing KnowledgeExcellent Project Management Excellent Contract Negotiation/ManagementResults Driven, Customer Focused Planning/Budget ManagementDynamic Leader/Team Builder Service Delivery Management ITIL/ Service Level Mgmt Operations/Data Centre Service/Help Desk ManagementSpecialties: Operational support; Contract Mgmt; Vendor Mgmt; Customer Service;