Karen Kat Drilling
Senior Learning Project Manager @ Amazon | Strategic Learning Architect | AI-Enhanced Training Solutions | Performance-First Design | ROI-Focused Learning Strategy | Transforming Business
- Role
- Global Learning and Development - Senior Program Manager at Amazon
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
About Karen Kat Drilling
With over a decade of cross-industry experience spanning healthcare, e-commerce, and…
Experience
Global Learning and Development - Senior Program Manager
Aug 2022 — Present · Tempe, AZ, US
Led global implementation of enterprise-wide curriculums for the Concession Abuse Prevention (CAP) program, orchestrating deployment of 16 critical programs across 21 international locations, achieving 90%+ completion rate and standardizing training delivery in 14 languages. • Developed and implemented a comprehensive remedial training curriculum for the CAP, enabling instructors to effectively address learning gaps and improve assessment outcomes.• Led the global brand governance framework for CAP learning programs, achieving 100% compliance across all programs. • Established and optimized enterprise-wide project intake system, managing 150+ annual requests while delivering 20% efficiency improvement through streamlined workflow protocols and resource optimization.• Directed yearly proactive improvement cycle and continuous improvement program, implementing systematic curriculum validation process that achieved 20% reduction in content defects across global training portfolio.• Presented at annual strategic CAP planning summit with executive leadership, identifying gaps in the comprehensive global Continuous Learning strategy.• Spearheaded enterprise-wide Policy Adherence transformation initiative spanning 21 locations and 14 languages; drove 163 basis points improvement in Policy Adherence metric through strategic implementation of training program.• Designed and implemented comprehensive cross training program delivering exceptional results: 500+ basis point improvement in customer experience metrics and 1,950+ basis point increase in training effectiveness, while standardizing operations across 21 international locations.
Education
University of Wisconsin-Stout
Bachelor of Fine Arts - BFA, Graphic Design
University of St. Thomas - Opus College of Business
Master of Business Administration - MBA, Educational/Instructional Technology
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