Karen K. Smith
Director, Client Service @Intrinsiq Specialty Solutions
Signup · Get unlimited contacts
WORK HISTORY
Director, Client Service @Intrinsiq Specialty Solutions
Carrollton, TX, US
Manage fully remote team of six Client Service Engagement Managers responsible for consulting with oncology, urology, and retina customers as well as client partners to support profitable business strategies, considering such factors as customer’s vision and goals, current results by category/program, and compliance with Cencora’s programs and services- Monitor the performance and progress of team members assigned to specific external clients, primarily within the pharmaceutical, biotech, and financial industries, as well as client partners- Support team members to build collaborative relationships with their clients, resolve customer issues, identifying root cause, and take steps to prevent similar issues from occurring in the future- Coach team members to be effective problem-solvers- Continue to build and maintain positive relationships with our strategic partners and internal service providers to maintain a high level of client satisfaction- Working with Sales, develop and implement client support strategies for team and ensure team follow-through to meet business plan objectives- Support launch of new Commercial Analytics product offerings across the pharma client base by working with Product Development to identify priorities, develop business cases, provide UAT, create messaging/materials, launch offerings, and ensure team provides ongoing support- Ensure information is gathered, analyzed, and strategies developed concerning dynamics that may affect business relationships, such as changes in customer ownership, new affiliations, and customers’ changing requirements- Provide feedback, industry knowledge, and specific recommendations on programs, policies, products, and pricing to team members and leadership- Other responsibilities as assigned by the VP, Commercial Analytics
EDUCATION
La Salle University
MBA, Management
Gwynedd Mercy University
B.A., Marketing/Management
SKILLS
ABOUT KAREN K. SMITH
Experienced Management Professional with substantial experience in creating high-performing teams, people leadership, client relationship building/management, and instructional design and delivery of educational programs within healthcare organizations. Proven track record of developing protocols that build strong, committed, productive team members. Results-oriented project manager with the ability to build rapport at all levels of an organization. Energized by helping team members grow into knowledgeable, confident problem-solvers for clients. Works well with internal and external stakeholders given personable, warm, caring style that builds confidence. Core Competencies:• Building High-Performing Teams• Cross-Functional Leadership• Client Relationship Management• Navigating Matrix Environment • Oncology/Urology Knowledge• Secondary Data• Pharmaceutical Market Research• Project Management• Healthcare/Biotech• Stakeholder Relationships• Training Design/Development• Process Improvement
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.