Karen Hollands

WORK HISTORY

SKILLS

ABOUT KAREN HOLLANDS

Operational Risk Manager, Consultant, Trainer, Transfer Agency Manager with 30+ years experience within the Financial Services industry.A member of the Securities and Investment Institute (Chartered MCSI). Extensive experience of:•Operational Risk - Asset Management, Real Estate, associated retail products & Transfer Agency•The ICAAP process•Risk appetite - including the development of the supporting process and metrics •Financial Crime Risk•Risk frameworks - design, implementation and embedding•Bespoke development and implementation of risk systems and associated reporting tools (CCH SWORD & Accelerate)•IT Support Analysis, defect location and solution experience.•Business process mapping•Outsourcing and supplier management• Data privacy•Controls testing AAF 01/06, SAAE 16, ISAE 3402 and SOX•Data analysis and report writing to meet a wide range of reporting needs (including use of reporting tools such as MRS, Business Objects)•Training design and delivery in various forms to meet most needs.•Business, operational and management experience in Unit Trusts, OEICs, Investment Trust, ISA, Fund Supermarket, particularly on the transfer agency side.Skills:•Delivery focused.•Self motivated with a strong sense of ownership through to the completion of a task. •Excellent communication skills, both verbal and written with the ability to pitch them at the appropriate level. •People management and development.•Training needs analysis and delivery.•Confidence and experience to review and challenge existing business practices.