Karen Gravenish
Area Director - Client Services
- Role
- Area Director - Client Services, Service Program Management at Unified Connection
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Karen Gravenish
Area Director at Verizon, Global Client Services Department. Responsible for providing overall account governance on18 top Fortune 500 clients across various business vertical markets who generate revenue of approximately $200M annually. Provide Financial oversight, Project Management, Order Management and Technical Service Management of each account. My team ensures customers receive world-class care and execution for the delivery and management of services to optimize business outcomes, including managed solutions operations for communications, network, IT and security, cloud and outsourced solutions. Professional interaction with VP\'s and C-levels with each account, providing meaningful service reviews and quarterly business reviews to each client.
Experience
Area Director - Client Services, Service Program Management
Jan 2007 — Present · Rapid City, SD, US
Lead a professional team of Service Program Managers who are responsible for over all account governance. Manage clients within high end veritcals industries such as automotive, media and entertainment and fianancial institutions. Conduct quarterly service and goverenance reviews with company CIO\'s and executive management, covering contract compliance, financial spend, service performance, optimization reviews and service improvement plans. 28 years experience in telecommunications, expert in trouble management and implementation sectors and previously held responsible for securng networks for Preidential Elections/Inagurations and 911 Memorial events. ITIL foundations and OSA certified. Experienced in Managed Services and Strategic Services concepts such as Contact Center and Security Solutions. Previous experience in telecommunications as Director of Provisioning and Order Management and Project Management. Responsible for staff of 250+ employees and three US centers. Streamlined order processing and contributed to several IT automation task force teams.
Education
Des Moines Area Community College
AA Computer Operations, Computer Operations
Skills
- Telecommunications
- Voip
- Data Center
- Solution Selling
- Program Management
- Cloud Computing
- Mpls
- Unified Communications
- Managed Services
- Management
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