Karen G. Ruiz
Customer Insights Senior Manager @Axiom
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WORK HISTORY
Customer Insights Senior Manager @Axiom
Program ownership, execution, and management:• Primary point of contact for all performance feedback related questions and lead the development of communications across internal and external stakeholders related to the program• Owner-operator of the survey platform for performance feedback, including spearheading the integration with Axiom\'s internal systems to achieve richer data sets and automation over timeSurvey Execution & Strategy:• Manage and supervise the Talent Experience Analyst, and help with all aspects of administration and distribution of the survey• Lead on data collection and interpretation and system improvements• Suggest and test creative ideas in program design and further boosting reception, including collaborating with internal Product and IT teams to implement these ideas• Collaboration with IT to optimize scale of performance survey requests and responses• Market data collected to different teams/stakeholders in the company and collaborate with these teams to help the growth of the business• Report the results of the survey program and on-going projects to Axiom\'s leadershipSurvey Data Analysis and Development:• Review survey data, leveraging knowledge of Microsoft Excel, and operate as first point of contact for any escalations• Manage the master data set, provide analysis and data cuts as requested• Collaborate cross-functionally to implement regular updates to this program, as well as ensuring smooth and timely communication of survey results
EDUCATION
San Francisco State University
Bachelor of Arts (B.A.)
SKILLS
ABOUT KAREN G. RUIZ
As a Senior Customer Insights Manager at Axiom Law, I own the full feedback lifecycle:…
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