Karen Evans

About Karen Evans

Dedicated sales and customer account professional with a proven track record of expanding…

Experience

1. Regional Relationship Manager

   The Hartford

   Sep 2019 — Present · Cincinnati, OH, US

   Cincinnati, OHAccountable for leading a team of 9 client relationship managers focused on the customer relationship experience, profitable growth, and persistency for the Ohio Valley & Southeast market segments (OH, KY, IN, TN, AK, AL, GA, FL, MS) 500 to inforce lives. Co-lead and drive strategy and execution of all sales and client management office goals for the Ohio Valley & Southeast Region market in partnership with Regional Sales Directors. Partner with the Ohio Valley & Southeast Regional Sales and Underwriting Directors on new case opportunities and the inforce block of business to successfully execute on the regional market strategy and operating plan with key focuses on renewal pricing, pricing on add issue, and block persistency. Partner with the Regional Director of Relationship Management and cross-functional business leaders on all client facing initiatives to drive an exceptional customer experience within the Sales & Relationship Management territory. Promote employee engagement in an inclusive and supportive environment and encourage professional growth and development opportunities for team members.ACCOMPLISHMENTS: Exceeded 2023 Add Issue goal by 213% with 18.1M in premium results and exceeded 2022 plan by 152% with 10.9M in premium. 2024, 2023, 2022 Honors Circle Qualifier. 2023 & 2024 Sales & Relationship Management Office of the Year. Met 2021 Add Issue Ohio Valley Regional Goal of 6.7M via new line add issue, re-enrollment, and renewal premium growth on inforce block of business. Co-developed 2020 Broker Capabilities presentation that became standardized by The Hartford Marketing team and released across the Group Benefits Enterprise. Led roll-out training sessions across the Field Offices to promote and educate Sales & Relationship Management teams.

Education

• College of the Holy Cross

  B.A., Spanish

  1994 — 1998

Skills

• Customer Service
• Long-Term Care
• Underwriting
• Term Life Insurance
• Selling
• Insurance
• Claims Management
• Management
• Disability Insurance
• Claim
• Employee Benefits
• Health Insurance
• Brokers
• Life Insurance
• Benefits Administration
• Sales
• Outlook
• Cobra
• Leadership