Karen Ehrenberg
Experienced Customer Service Manager – 20+ Years Experience Seeking New Hybrid/Remote Opportunity
- Role
- Customer Service Manager at Positivity
- Location
- Simi Valley, CA, US
- LinkedIn followers
- 500 followers
About Karen Ehrenberg
Customer Service / Support Manager with 20+ years’ experience working in very fast paced…
Experience
Customer Service Manager
Jan 2020 — Present · Chatsworth, CA, US
As Customer Service Manager, I utilize the following skills and perform the following tasks daily:• Sage ERP, SPS Commerce, and Amazon Vendor Central Power User• Process analysis to identify areas for improvement • Building Client Relationships• Customer Acquisition/Retention• Client Liaison for National & International vendors• Conflict Resolution• Training and Team Building• Work interdepartmentally to optimize full customer experience• Order Processing, Tracking and Management • Oversee the entire lifecycle of Amazon orders, from initial receipt to final delivery.• Data and Project Management• Sales Support• Executive Support• Hiring and Onboarding• Oversee operations of the customer service department• Assist with hiring, training, and managing customer service representatives.
Education
California State University, Long Beach
Theatre/Theater
1978 — 1982
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