Karen Turtle
Customer Success Manager (Training Lead) @Perfectit
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WORK HISTORY
Customer Success Manager (Training Lead) @Perfectit
Belfast, GB
Serve as a subject-matter expert with strong technical expertise.• In charge of customer training, including developing learning resources, conducting webinars and workshops.• Manage customer onboarding processes to ensure that customer expectations and goals are met.• Identify opportunities to expand client business using operational knowledge.• Present products and represent the brand at conferences.• Collaborate with developers to fix bugs and share customer feedback.
EDUCATION
International House Budapest
CELTA, English as a Second Language
University of St Andrews
Master of Arts (MA), French and Spanish
University of Birmingham
Postgraduate Diploma, Applied Linguistics
SKILLS
ABOUT KAREN TURTLE
Customer Success Manager
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