Karen Daniels

Account Development Manager- Strategic Accounts @Rogers Communications

Peterborough, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2022 — Present

Account Development Manager- Strategic Accounts @Rogers Communications

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Toronto, ON, CA

Supported Strategic Corporate Account Executives in managing enterprise accounts, contributing to consistent revenue growth and retention.Identified and executed cross-sell and upsell opportunities across wireless, wireline, and cloud-based solutions, increasing account penetration.Partnered with internal teams and vendor partners to deliver customized technology solutions, including Microsoft 365, Teams, Azure, AWS, and networking services.Managed a diverse portfolio of accounts, ensuring exceptional customer experience and alignment with organizational objectives.Leveraged data and competitive insights to develop strategic account plans, driving measurable business outcomes.Played a key role in streamlining account processes and improving collaboration between sales, marketing, and operations teams.

EDUCATION

2010 — 2010

Bonnie Gordon College of Confectionary Arts

Baking and Cake Designer

1997 — 1998

CDI College

LAN Administration

SKILLS

ManagementCustomer ExperienceSolution SellingSales ManagementWireless TechnologiesCall CentersWirelessDirect SalesTeam LeadershipMobile DevicesCall CenterCross-Functional Team LeadershipTelecommunicationsVendor ManagementBusiness-to-Business (B2b)Account ManagementSales OperationsCustomer RetentionCustomer ServiceSales ProcessCustomer SatisfactionContact CentersLeadership

ABOUT KAREN DANIELS

With over 25 years in the telecommunications industry and more than a decade as an Account Development Manager, I specialize in account management, customer success, and consultative selling across wireless and wireline solutions. My focus is on helping organizations achieve their goals through strategic partnerships and innovative technology offerings.At Rogers Communications, I support enterprise clients by optimizing account strategies, identifying growth opportunities, and collaborating with internal teams and vendor partners to deliver impactful solutions. This includes working with leading technologies such as Microsoft 365, Teams, Azure, AWS, and Google Cloud, as well as networking, security, and connectivity solutions that span wireless and wireline services.I am passionate about digital transformation, cloud technologies, and building strong client relationships that drive measurable results. Known for adaptability, strategic thinking, and a commitment to exceeding expectations, I thrive in fast-paced environments where technology and business intersect.Core Skills:Account Management | Wireless & Wireline Solutions | Technology Sales | Consultative Selling | Customer Success | Vendor Partnerships | Digital Workplace | Cloud Solutions | Strategic Growth

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Karen Daniels — Account Development Manager- Strategic Accounts at Rogers Communications in Peterborough, ON, CA | Unifers