Karen Yalong-Ronquillo
Manager Care Management @Sutter Health
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WORK HISTORY
Manager Care Management @Sutter Health
Castro Valley, CA, US
EDUCATION
Trinity University of Asia
Master of Arts in Nursing, Major in Nursing Administration
Sta Catalina College
Gradeschool
University of Santo Tomas
Bachelor of Science in Nursing
University of Santo Tomas
Education High School
ABOUT KAREN YALONG-RONQUILLO
Manager, Care Management (RN/SW), Acute | Operational Excellence | Team Engagement | AONL CertifiedProfessional SummaryHealthcare leader with a proven record of operational and cultural transformation. Promoted to Manager in 2025, achieved Outstanding performance by driving LOS below budget monthly (year-end 4.61), reducing readmissions to an all-time low, and sustaining 0% turnover. Rebuilt team engagement from prior low scores to 95th percentile and Leader Index at 97th percentile with 100% participation. Completed AONL Transition to Nurse Manager Program (Dec 2025), applying evidence-based leadership practices to throughput, reliability, and staff development.Core SkillsCare Management & Throughput OptimizationComplex Case Coordination & Discharge PlanningTeam Engagement & Culture TransformationStrategic Partnerships (Payers & Post-Acute Providers)Leadership Development & Succession PlanningData-Driven Performance ImprovementKey AchievementsOperational Excellence: LOS below budget monthly; year-end LOS 4.68; readmissions at multi-year low.Workforce Stability: 0% turnover in 2025; equitable scheduling and staffing redesign.Engagement Leadership: EOW Engagement 95th percentile; Leader Index 97th percentile; 100% survey participation.Process Innovation: Revamped complex case rounds; implemented SHHOCS reporting and daily discharge forecasting.Professional Development: Completed AONL Transition to Nurse Manager Program; initiated Care Coordination Week to boost morale and recognition.Career Goals2026: Strengthen leadership foundations; implement career development programs; maintain operational excellence.2027–2030: Progress to Senior Manager and Director roles; lead multi-unit care management strategy; achieve enterprise impact and national recognition.
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