Karen Carr
Sr. Manager, Sales Operations & Training
- Role
- Content & Learning Experience Design Manager at Wayfair
- Location
- Lexington, SC, US
- LinkedIn followers
- 500 followers
About Karen Carr
I am a results-oriented Training & Operations Leader with a background in Psychology and…
Experience
Content & Learning Experience Design Manager
Apr 2024 — Present · Lexington, SC, US
Drive strategy and execution of all training programs across the Global Sales organization and sales support functions including offshore BPO partners*Lead team to transform existing materials to include content that is engaging, interactive, and aligned with adult learning principles, supporting the development of sales skills, product knowledge and sales strategies to drive performance*Leverage insights from QA, Sales Leadership, Sales Trainers, and other Stakeholders to identify knowledge gaps and design proactive training plans to support coaching and development*Conduct ongoing benchmarking against industry standards and use data analytics to ensure programs are effective and competitive*Manage intake request prioritization to distribute work and training sessions in alignment with business needs*Collaborate and provided matrixed leadership to stakeholders to inform Learning and Development programming and build a culture of learning*Manage and develop a team of Learning Experience Designers and Sales Facilitation Trainers
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