Karen Bilsborough
Senior Customer Insight Manager @TUI
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WORK HISTORY
Senior Customer Insight Manager @TUI
Winner of AURA\'s most inspiring client speaker awardFinalist for two MRS awards in 2019: Business Impact and Applications of ResearchLeading the research team - identifying & communicating trends and insights relating to needs, behaviours and attitudes of TUI’s current or potential future customers: Product and Service Development, Market and customer intelligence, Direct Marketing support, Brand strategy and Communication evaluation.
EDUCATION
University of Liverpool
DipCD
Liverpool John Moores University
Social Science
ABOUT KAREN BILSBOROUGH
Commissioning and managing customer Insight activity undertaken by TUI UK. Internal clients cover the entire TUI team – product, marketing, retail operations, airline, overseas, proposition / strategy development, ECRM / DM, PR, the mainstream board.
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