Karen Berdugo-Reyes
Vice President of Global Contact Center @UNFCU
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WORK HISTORY
Vice President of Global Contact Center @UNFCU
US
EDUCATION
Cornell University
Master Certificate, Human Resources
Mount Eden Highschool
Highschool Diploma
University of Phoenix
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
ABOUT KAREN BERDUGO-REYES
As Vice President of Global Contact Center at UNFCU, I bring over 25 years of experience in customer service and call center management. My career is built on a foundation of business strategy, global customer service, and business innovation, allowing me to lead teams in delivering exceptional service and operational excellence. At UNFCU, I focus on advancing strategic initiatives that enhance customer experiences and strengthen team performance. My commitment to fostering innovation and collaboration supports the development of effective solutions that align with organizational goals and deliver value to our global members.
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