Karen Bass
Chief of Staff - Supporting the VP Support, Operations & Services @Oracle
Signup · Get unlimited contacts
WORK HISTORY
Chief of Staff - Supporting the VP Support, Operations & Services @Oracle
Seattle, WA, US
Chief of Staff to the VP of Support, partnering to translate strategy into execution across a ~400-person organization (with broader operational and hiring scope across I doServe as a strategic partner and proxy to the VP: aligning priorities, structuring decision-making, and driving follow-through across Support Delivery, Operations, BI/reporting, and communications.Design and run the organization’s leadership operating cadence (KPI reviews, business performance meetings, strategy/offsite planning, All Hands).Create decision-ready materials and executive narratives that synthesize complex inputs into clear options, trade-offs, and recommendations.Define success metrics and performance thresholds for strategic initiatives; partner with BI teams to design the underlying data models, dashboards, and executive reporting.Apply an unbiased, exploratory approach to data analysis to surface patterns and leading indicators; translate insights into effective programs (including service escalation management).Partner with leadership on hiring strategy and workforce planning across a larger org.Launched a manager enablement program to support newly promoted leaders in people leadership.Designed morale and engagement initiatives during high-pressure periods, including The Whole Engineer program focused on recognition, training, and mentorship.Built operating cadence and reporting templates that were later adopted by teams across the broader organization.
EDUCATION
University of Washington
Certificate in Technical Writing and Editing, Technical Writing and Editing
Arizona State University
Bachelor of Arts (B.A.), English Language and Literature/Letters
University of Washington
Certificate , Human Centered Design
ABOUT KAREN BASS
Business Operations | Data | Comms | User ExperienceIn my current role as Chief of Staff to a VP in Oracle Cloud Infrastructure (OCI), I translate strategy into execution by designing leadership operating cadence, defining and reviewing KPIs, building performance reporting systems, and driving cross-functional alignment across a complex organization. I partner closely with executive leadership to surface risks early, clarify priorities, and ensure decisions are made with integrity, data, and accountability.Earlier in my career at Microsoft, I led customer experience and usability efforts across Xbox Support — treating customers as fans: deeply invested, vocal, and emotionally connected. I applied human-centered design, journey mapping, and data-driven measurement to scale digital self-service, improve clarity and trust, and reduce unnecessary assisted support demand. Over four years, the Xbox Support platform absorbed a 2× increase in visits and a 5× increase in page views with no increase in assisted support volume.Across roles, I’m known for building systems that scale-Leadership operating rhythms (QBRs, MBRs, offsites, decision forums)-KPI definition and dashboard design (what to measure, what “good” looks like, how leaders see it)-Customer experience improvements grounded in user data and usability studies
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.