Karem Pichardo

About Karem Pichardo

With over a decade of experience in healthcare marketing, provider relations, and health insurance sales, I bring a proven track record of driving strategic growth, fostering robust business partnerships, and achieving operational excellence. Transitioning into Healthcare Operations, I am focused on leveraging analytics and innovative strategies to optimize healthcare delivery and enhance patient care outcomes.My expertise includes:Strategic planning and project management, delivering efficiencies that improve service delivery and reduce costs.Data-driven decision-making to support organizational goals and achieve measurable improvements in patient care.Building and sustaining impactful partnerships with healthcare providers and organizations, resulting in long-term success and increased market share.Recent accomplishments include earning certifications in Leadership Agility and Foundations of Workplace Collaboration from Florida International University, which further strengthen my ability to lead dynamic teams and foster a culture of collaboration.I am passionate about using analytics, collaboration, and communication to drive results that improve patient outcomes and healthcare operations. Guided by a commitment to excellence, I aim to contribute meaningfully to organizations dedicated to providing accessible, high-quality care.

Experience

1. Sr Licensed Sales Agent

   CVS Health

   Sep 2022 — Present · US

   Selected for consistently exceeding organizational sales performance metrics over a two-year, four-segment evaluation.• Assisted training for new telesales agents, equipping them with advanced sales techniques.• Played a key role in the design and implementation of call center programs, scripts, and training modules.• Provided ongoing coaching, onboarding, and training support to other telesales agents, ensuring the retention of high-quality sales and business growth.• Leveraged advanced tools like SmartFront End and ChangeRPA to improve operational efficiencies.• Championed the company’s values and maintained exemplary compliance and customer satisfaction ratings.

Education

• Colegio Universitario de San Juan

  Computer programming, Computer Engineering

  1998 — 2000

• Liberty University

  Bachelor of Business Administration (B.B.A.), Marketing

  2010 — 2014

• College of Nursing & Health Sciences at Florida International University

  Bachelor of Health Services Administration - BBA, Health Services Administration

• Touro University Worldwide

  Bachelor of Applied Science (BASc), Health/Health Care Administration/Management

  2015 — 2018

Skills

• Health Insurance
• Project Planning
• Research
• Strategic Planning
• Event Management
• Skilled Multi-Tasker
• Advertising
• Customer Retention
• Project Management
• Customer Service
• Leadership
• Event Planning
• Data Analysis
• Public Speaking
• Market Research
• Mso
• Social Media
• Teamwork
• Healthcare Industry
• Strategic Thinking
• Microsoft Office
• Sales
• Marketing Management
• Online Marketing
• Microsoft Word
• Team Leadership
• Hmo
• Business Development
• Digital Marketing
• Critical Thinking
• Marketing Communications
• Photoshop
• Organization Skills
• Marketing
• Public Relations
• Social Media Marketing
• Community Outreach
• Powerpoint
• Microsoft Excel
• Bilingual-English/Spanish