Kareem Glover

Experience

1. Senior Manager, Business Transformation - Affordable Connectivity Program

   Verizon

   Jun 2022 — Present · Cary, NC, US

   Led Verizon\'s digitalization efforts to streamline client engagement and onboarding for the ACP.+ Managed IT projects focused on modernizing ACP fulfillment processes.+ Oversaw governance for the ACP program, including annual attestations, compliance documentation management, and metric reporting.+ Expanded the ACP digital program to support multiple sales channels using a common architecture, simplifying IT adoption.+ Vetted and selected third-party vendors to support ACP initiatives.+ Acted as the primary liaison with IT, modeling and building digital enhancements for the ACP program.+ Guided the technology migration from the ACP platform to Verizon\'s in-house program upon the program\'s sunset.+ Collaborated with the Verizon Consumer Group to develop best practices for ACP digital transformation.Key Achievements- Designed, implemented, and led Verizon\'s ACP digital flow- Successfully converted the ACP digital platform to a Verizon in-house product- Created comprehensive ACP compliance documentation, enhancing the acquisition of government-required data analytics- Improved the efficiency and effectiveness of ACP processes through strategic digital transformation initiatives.

Education

• South Carolina State University

  Computer Science

  1995 — 1998

• East Carolina University

  Bachelor's Degree, Business, Management, Marketing, and Related Support Services

  2013 — 2015

• Maryville University of Saint Louis

  Master of Business Administration - MBA, Cybersecurity Concentration

  2019 — 2021