Kareem Lawrence
Digital Operations Support Specialist @New York Public Radio
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WORK HISTORY
Digital Operations Support Specialist @New York Public Radio
Oversee, maintain, and troubleshoot digital support helpdesk, working with internal staff, as well as partners and third-party vendors • Provide support for all Digital-owned and maintained products including custom and third-party CMS systems, CRM systems, audio crowdsourcing tools, engagement tools, web publishing products, and NYPR\'s family of radio & digital brands, on web, mobile, and in custom app-format. • Onboard and of/board users and facilitate account creation for all Digital-owned products and services • Collaborate with necessary Content departments for all new show, season, and series launches • Create and maintain web pages for all in-house shows and external partner shows • Coordinate show of/boarding processes with internal stakeholders and outside partners • Communicate critical outages & priority workflow issues to the organization, outside listeners, or vendors as needed • Train new employees on CMS systems and other applications • Assisting on project coordination, wherever possible • Create and maintain documentation, SOPs, and Playbooks for Digital projects, products and services • Recommend and implement operational improvements and efficiencies
EDUCATION
Connecticut College
BA, Japanese
SKILLS
ABOUT KAREEM LAWRENCE
As a seasoned digital professional with over a decade of experience in project management…
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