Karavi Deka
Sewa Setu Grievance & Public Information Officer
- Role
- Sewa Setu Grievance Officer & Public Information Officer at Aitec & Csd
- Location
- Guwahati, AS, IN
- LinkedIn followers
- 500 followers
About Karavi Deka
Overall 15 years of experience in MIS, ADMINISTRATION and operations as a whole. Also…
Experience
Sewa Setu Grievance Officer & Public Information Officer
Apr 2024 — Present · Guwahati, IN
Dedicated Public Grievance Officer for Sewa Setu project committed to ensuring accountability and responsiveness in addressing citizen concerns. Skilled in efficiently handling complaints, mediating disputes, and implementing corrective actions for effective grievance resolution. Committed to upholding transparency, fairness, and public trust in government services.2. Experienced Call Centre Monitoring Specialist for Sewa Setu project adept at ensuring optimal performance and citizens satisfaction through meticulous monitoring and analysis. Proficient in implementing quality assurance measures, identifying areas for improvement, and providing actionable feedback to enhance call centre operations. Dedicated to upholding service standards and maximizing efficiency while delivering exceptional customer experiences.3. Nominated as Public Information Officer (RTI) for AITEC & CSD Society
Education
Krishna Kanta Handiqui State Open University (KKHSOU), Guwahati
Master of Sociology, Sociology
IIBM Institute of Business Management
Master of Business Administration - MBA, Human Resources/CRM
2009 — 2010
Gurukul Grammar Senior Secondary School
AISSCE, Humanities
2003 — 2005
Sikkim Manipal University, Gangtok
BCA, Computer Science
2005 — 2008
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