Karanveer Singh
📊Operations @ AuthBridge | Ex Summer Intern @ Reliance Retail | ✅ Lean Six Sigma Green Belt | MBA ‘24 |BML Munjal University | 🚀 Aspiring Supply Chain Leader
- Role
- Client Success Manager at AuthBridge
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Karanveer Singh
MBA graduate with a specialization in Operations and Supply Chain Management, equipped…
Experience
Client Success Manager
Apr 2024 — Present · Gurugram, IN
Optimised data mapping and automated workflows in Freshdesk, streamlining ticket assignments, reducing inefficiencies, andlowering subscription costs by boosting operational efficiency-Assisted in the development and validation of an AI/ML model for auto-routing tickets, achieving a model accuracy of 67%-Published daily tickets dashboard for the operations team, reducing the WIP ticket count by approximately 45%, directly impactingresolution times-Reduced negative CSATs by 60% by analysing feedback and decreased average resolution time by 50% from 4 hours to 2 hours-Oversaw the rollout of cloud telephony services, enhancing client communication by streamlining call flows and integrating calleridentification features
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