Karan Srivastava

About Karan Srivastava

Business Operations and Performance Governance professional with 20+ years of experience driving operational performance excellence, financial planning, revenue forecasting and workforce strategy across large-scale global delivery environments within Life Sciences & Healthcare, Digital, Telecom, and Travel & Hospitality sectors.Currently managing performance governance and financial planning for a 1,700+ FTE delivery portfolio, with responsibility for revenue forecasting, budgeting, utilization tracking, and KPI performance monitoring (revenue, margin, SLA, delivery quality). Experienced in enabling leadership decision-making through structured reporting, dashboards, and performance reviews.Strong background in capacity planning, utilization management, and cross-functional collaboration with Finance, HR, Delivery, and Legal teams. Known for translating business demand into workforce strategies and identifying performance gaps through data analysis and governance frameworks.

Experience

1. Manager - Business Operations & Performance Governance

   Tata Consultancy Services

   Feb 2021 — Present · Mumbai, IN

   Process: Roche (Life Sciences & Healthcare) Managing performance governance for a 1,700+ FTE delivery portfolio, tracking KPIs including revenue, utilization, SLA adherence, and delivery quality Driving revenue forecasting, budgeting, financial tracking, and variance analysis to align operational performance with financial plans and identify gaps Conducting monthly and quarterly performance reviews, highlighting issues, tracking corrective actions, and influencing stakeholders through performance insights Developing and maintaining MIS reports and dashboards to provide visibility into operational and financial performance and enable data-driven decision-making Collaborating with Finance, Delivery, HR, and Legal teams to support performance tracking, contract validation, and overall operational alignment Leading capacity planning and workforce allocation aligned to business demand, while identifying opportunities for cost optimization and improved utilization Supporting contract-related activities, including financial validation and stakeholder coordination Supervising and mentoring a team of 5 analysts, driving reporting accuracy and governance support

Education

• Institute of Hotel Management, Bhopal

  Bachelor of Science

  2003 — 2005

• Lala Lajpatrai College of Commerce And Economics Lajpatrai Marg Mahalaxmi Haji Ali Mumbai 400 034

  HSC, Commerce

  1998 — 2001

Skills

• Cooking
• Time Management
• Bpo
• Performance Management
• Crm
• Disaster Recovery
• Data Analysis
• Contact Centers
• Hotel Asset Management
• English
• Hotel Administration
• Microsoft Excel
• Risk Management
• Team Management
• Workforce Management
• Ms Excel Pivot Tables
• Excel Pivot
• Management
• People Skills
• Forecasting
• Vendor Management
• Service Delivery
• Baking
• Business Analysis
• Operations Management
• Disaster Risk Reduction
• Call Centers
• Business Development
• Workforce Planning
• Real Time Monitoring
• Office Administration
• Salads
• Business Process Outsourcing (Bpo)
• Real Time Reports
• Hotel Management
• Management Information Systems (Mis)
• Real Time
• Telecommunications
• Analysis