Karan Rochani
Manager, Implementation and Onboarding @Cryptoworth
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WORK HISTORY
Manager, Implementation and Onboarding @Cryptoworth
Leading onboarding and implementation projects for enterprise customersincluding financial institutions, DAOs, and crypto foundations. Designing and executing tailored onboarding plans by aligning Cryptoworth’sconfiguration with client accounting, finance, and operational workflows. Managing integrations of crypto wallets, exchanges, custodians, and APIs toensure accurate data synchronization. Overseeing system configuration for tax settings, chart of accounts mapping,transaction classification, and reconciliations. Acting as a trusted advisor to enterprise clients, supporting them innavigating complex crypto-financial operations. Providing technical and functional guidance to clients and troubleshootingissues, while serving as a liaison with internal Product and Engineering teams. Documenting best practices, playbooks, and workflows to improveimplementation efficiency and client satisfaction. Hiring, Mentoring, and Training a team of Implementation Specialists. Partnering with Sales team to ensure smooth handoffs andsustainable long-term client relationships.
EDUCATION
University Canada West
Master of Business Administration - MBA Foundation, Business Administration and Management, General
Veer Narmad South Gujarat University, Surat
Bachelor of Commerce (B.Com.), Accounting and Finance
University Canada West
Master of Business Administration - MBA, Product Management
SKILLS
ABOUT KARAN ROCHANI
Hi, I’m Karan Rochani. I am a CS Leader with over 9 years of expertise leading teams across Customer facing roles.I have spent the last 9+ years in CS, and Sales roles including stints at two startups (one YC-backed). The thought of joining a fast-moving, humble, and collaborative team to deliver value is exactly what I am looking for- Currently I am working with Innsoft Inc, where I am managing a portfolio of 100+ clients, in 2024 I have managed to achieve 20% churn reduction, and Improved onboarding efficiency by 52% through collaboration and strategic process development, Achieved FCR of 76% and CSAT of 82%- I am known for having a People First Approach and I am Team Morale Booster known for maintaining a positive team culture (Bonus: You get an almost Standup Comic!).I am particularly proud of the recommendations I have received from peers and previous bosses. which you can check out here: hold an MBA from University Canada West and possess a diverse skill set, including Leadership, Team Management, Public Speaking, Sales, and Product Management, with hands-on experience using tools like Figma, Jira, Salesforce, and Asana.A jack of all trades is a master of none, but oftentimes better than a master of one.Let’s connect! I’m eager to explore new opportunities that align with my passion for customer success and technology.
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