Karan Paranjpe

About Karan Paranjpe

Working Experience of 21 years which is a blend of Sales & L&D. I am handling a Merchant Portfolio of 500-600 Cr with a team of 5 NAMs, and 25 FOS managing South Mumbai and ROM. Responsibilities\' include: Increasing sale of EDC, UPI and bank products. Volume growth, and counter share. ME retention, activation, and sale of savings and other Cross Sell products. Signing of large merchants volumes greater than 25 Lakhs Per Month. Prior to this I was Head Key Accounts@ Kotak Bank responsible for onboarding large merchants across the country and working closely with all bank LOBs. Prior to this as RSM West I was responsible 1. For acquiring merchants by leading a multi city team across locations in West like Mumbai, ROMG, MP and Gujarat. 2.Focussing on retaining key relationships by providing best in class service and solutions. Developing in depth understanding of customers and identifying potential buisness opportunities and maximizing customer interactions. Developing understanding of the markets as well as competition offering and trends impacting the business. 5.Tracking and analyzing merchants on the basis of CTI, profitability, ticket size and determining key focus segments. 6.Providing inputs to the team on Inactive, Delinquent, Declining Merchants and txn. 7.Focusing on engaging with the channels like Branch Banking, Sales, Agri, Privy, WC, Wealth, to build business. Hiring the best talent across roles for the region. My earlier role involved: 1. Directing & implementing Learning and Development solutions focused on the overall development of bankers for ensuring alignment to business goals and driving key business outcomes. Planned and executed Sales Training programs and initiatives to enhance the skills and knowledge of staff to increase business productivity by: Design, development and implementation of high quality sales training and selling methods, techniques and skills to meet the development needs of the various customer groups. 4.Launching and Conducted programmes for various customer groups in the bank like BMs, BSMs, RMs, ROs, SOs, SDOs, FOS. 5.I managed multiple buisness for the bank like RL, NR, TASC, CORP SAL, Contact Center as a training lead as well as the CBRL buisness. 6.Understanding gaps, proposed solutions to enhance and impact performance and productivity. In addition to the above I conducted Behavioural programmes pan bank across roles and levels for multiple buisness groups. Implementation Execution and Monitoring the training budget allocated for the financial year.

Experience

1. Zonal Head West Merchant Acquisition and Payments

   HDFC Bank

   Jun 2022 — Present · Mumbai, IN

   Manage National Account Managers and a team of Relationship Officers.\\\\nDelivering targets assigned on Portfolio, Transaction, Revenue, NTB Acquisition as well as Cross Sell.\\\\nManaging relationships and driving value through stakeholders.\\\\nEnsuring a good portfolio and meeting metrics like activation and cross sell and VAS.

Education

• Symbiosis International University

  MPM, HUMAN RESOURCES

  1999 — 2001

• Delhi Public School - R. K. Puram

  Arts, Humanities

  1983 — 1996

• Symbiosis College of Arts & Commerce

  Bachelor of Arts - BA, Economics

  1996 — 1999