Karan Kumar

Fraud Administrator @RBC

Toronto, ON, CA

The Fraud Administrator will be responsible for reviewing and analyzing debit and credit card accounts to identify and transactions on statements.manual review and tracking of credits from statements, ensuring accurate tracking for future remediation efforts by the reconciliation team. Processed and investigated incoming credit card chargebacks in compliance with Visa/Mastercard regulations.Reviewed and resolved customer fraud claims and transaction disputes, ensuring accurate and timely resolutions.Collaborated with internal fraud teams to detect patterns and escalate suspicious activities.Conduct manual reviews of debit and credit card accounts previously flagged for fraud where a credit has been applied.Maintained detailed documentation of all dispute cases for audit and regulatory purposes.Worked cross-functionally with fraud prevention, compliance, and legal teams.Track investigations using various applications and enter results in Excel to be sent to reconciliation teamNavigate between multiple applications (TS2, IRIS) to review transactions.Ensured adherence to internal SLAs and external regulatory timelines.