Karan Bindra
Senior Business Analyst at Gartner
- Role
- Senior Business Analyst at Gartner
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Karan Bindra
Skilled analytics professional with 7 years of valuable experience working on a wide array of projects focusing on providing analytics solutions in mergers and acquisition domain, cost optimization, retention analytics, etc. for top global clients. Currently working in the Global strategy and operations team of Gartner as a senior business analyst focusing on retention analytics. Flexibility, adaptability and ability to pivot are the forefront of my professional journey.
Experience
Senior Business Analyst
Dec 2021 — Present · Bengaluru, IN
Provided on-site operations support for smooth and successful events across different regions- Managing extensive operations for EMEAI and APJ business units, overseeing contracts valued at over $300M USD and spanning more than 20 regions- Developed and implemented advanced forecasting tools that significantly aided leaders with accurate insights of their numbers helping them to stay on track for annual targets- Partnering with senior leadership across multiple time zones to deliver high value by leading end-to-end delivery of projects and dashboards- Identified crucial gaps in the team\'s interaction structure and initiated the development of a more comprehensive approach, leading to a demonstrable 20% increase in operational efficiency- Engineered and deployed automated reporting systems for key financial metrics related to the company\'s learning tools line, resulting in an impressive saving of 85 hours of manual work each quarter- Spearheaded initiatives to reduce customer churn by 20% through in-depth analysis of client feedback and the design of highly targeted retention campaigns- Successfully transformed traditional business reporting into intuitive self-service Business Intelligence (BI) platforms, significantly growing user acceptance by 50%- Built a competency assessment tool for managers and their teams to assess performance across Garter\'s five key service delivery competencies- Driven a 28% increase in operational efficiency for POC delivery through cross functional collaboration, identifying bottlenecks and building tools for process improvement- IT Collaboration to Reduced Class 1 error rate by 50% and Class 2 by 95%- Created interactive Power BI dashboards to identify and mitigate risks at early stages of contracts, enabling service delivery executives to make data-driven decisions- Developed multiple dashboards on top focus areas that led to a 10% increase in seat growth in FY 2023 and retention from 82% to 88%.
Education
Liverpool John Moores University
Master of Business Administration - MBA, Business Administration, Management and Operations
Carmel Convent Senior Secondary School, Nahan, H.P.
Matriculation, Regular/General High School/Secondary Diploma Program
1998 — 2010
Jaypee University of Information Technology
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering
2012 — 2016
Jawahar Navodya Vidyalaya, Nahan, Himachal Pradesh
Senior High School, Non-Medical
2010 — 2012
Skills
- Photography
- Automobiles Knowledge
- Programming
- Microsoft Office
- Latex
- Mysql
- Photo Editing
- Matlab
- Lightroom
- Linux
- Css
- Raspberry Pi
- Hospitality Management
- Management
- Documentaries
- Public Speaking
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