Karan Bhagat
Customer Success & Growth Leader | Scaling AI & Agentic Automation Adoption | ARR Retention & Expansion | Enterprise SaaS | Data & Operations Focused
- Role
- Manager, Customer Success at Workato
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Karan Bhagat
Customer Success and post-sales leader focused on driving measurable revenue growth, customer retention, and operational scale across global organizations.I bring experience managing and expanding multi-million-dollar ARR portfolios while building scalable Customer Success programs supporting both enterprise and high-volume customer segments. My work centers around translating customer outcomes into business growth by combining data-driven lifecycle strategy, digital engagement models, and strong cross-functional execution.I have led Customer Success teams supporting global customer bases across the US, EMEA, and APJ, managing portfolios exceeding $30M ARR and engagement programs covering accounts. My focus has been on improving retention performance, expanding revenue through adoption and use-case growth, and building scalable frameworks that improve customer coverage without increasing operational complexity.My leadership approach emphasizes ownership, operational rigor, and coaching high-performing teams. I have built Customer Success teams from the ground up, introduced segmentation and health scoring models, implemented lifecycle playbooks, and partnered closely with Sales, Product, and Marketing organizations to influence roadmap alignment and customer growth strategy.
Experience
Manager, Customer Success
Oct 2025 — Present
Promoted to lead and scale Customer Success strategy, overseeing global CSM teams managing high-volume and strategic customer segments across US, EMEA, and APJ- Built and scaled a Digital Customer Success operating model, introducing segmentation, engagement frameworks, automation strategies, and 1:Many lifecycle programs to improve efficiency and customer coverage- Led and mentored CSMs, establishing performance management frameworks, career development plans, and coaching programs to improve team productivity and engagement- Defined and implemented Customer Success playbooks, KPIs, and health scoring models, enabling data-driven decision-making and improving churn prevention strategies- Partnered with Executive Leadership, Sales, Product, Marketing, and Support teams to align customer lifecycle strategy with revenue and product adoption goals- Established structured customer escalation and risk management frameworks, improving response time, executive alignment, and customer satisfaction outcomes- Led hiring strategy, workforce planning, and team expansion initiatives to support rapid business growth and evolving customer segments- Championed operational excellence by introducing scalable tools, automation workflows, and reporting dashboards to improve forecasting accuracy and performance visibility.
Education
Indian Institute of Management, Ranchi
Master of Business Administration - MBA, Marketing
2017 — 2019
Vellore Institute of Technology
Bachelor of Technology (B.Tech.), Information Technology
2010 — 2014
Lancer's Convent
10+2, Engineering Science
1996 — 2010
Skills
- Business Intelligence
- Microsoft Office
- Html
- Airlines
- Mysql
- Windows
- Amadeus Gds
- Public Speaking
- Requirements Gathering
- Java
- Teamwork
- Team Management
- Airline Reservations
- C
- Agile Methodologies
- Team Building
- C++
- Business Analysis
- Sql
- Javascript
- Requirements Analysis
- Cross-Functional Coordination
- Airline Ticketing
- Testing
- Microsoft Excel
- Wordpress
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