Karanam Balaji

About Karanam Balaji

ITIL 4 Foundation Certified • ITIL 2011 Expert • AWS Solution Architect Associate • ITIL V3 Foundation Certified • Involved in Product Certifications with PINK ELEPHANT on ITIL V3 and OGC SWRIL • Hands on experience in Process Consultation, Project Management and ITIL V3 implementation. • Process Development – 5 + years of ITIL 2011 Process Design, Development, Deployment and Maintenance. Process development in-line with ITIL 2011 and ISO • Designed and Maintained ITIL 2011 based Service Management Processes. • Involved in Audits with external Auditors. Also conducted internal audits on ITIL 2011 Processes. • Experience with Global Clients in Process development and deployment and tools • Devised & deployed process compliance & maturity tracking mechanism across projects and business units which were extrapolated & adapted for regional-level implementation • Project Management – 3 years of experience in Project Planning, Execution, Monitoring and Completion effectively executed geographically distributed teams / vendors and ability to support simultaneous projects in a matrix organizational structure. • Hands on experience in Tools Implementation for different Geo-Customers. • Experience in Process and Tools alignment. • Knowledge in ISO 20K framework • 5 + years of Software Development, Product Implementation and Application support Experience in SQL SERVER 2005.Net Technology, VB, ASP, COM/DCOM. • Experience in Preparing Implementation Review / coordination and Project Management • Good Knowledge in Visual Basic, SQL Server, ASP and Web Technologies. • Knowledge in.Net Framework • Very Good Customer interaction skills.

Experience

1. Service & Application Transition Lead

   IBM

   Aug 2021 — Present

   Part of \"IBM Transition & Transformation CoE\", responsible to provide, manage and offer Solutions and Transition & Transformation engagements, for multiple clients across globe specialized for Banking, Communication, Telecommunication sector line of business, for IBM Global Business Services.

Education

• Sri Krishnadevaraya University

  Master of Science; M.Sc, Computer Science

  2001 — 2003

• Sri Krishnadevaraya University

  M.Sc, Computer Science

  2001 — 2003