Karan Yadav

About Karan Yadav

As a Customer Experience (CX) Support Associate at Tech Mahindra, I serve as the key connection between customers and the company’s services and products. My role focuses on ensuring seamless communication, timely issue resolution, and consistently high levels of customer satisfaction. I bring strong communication skills, problem-solving abilities, and a customer-first mindset, along with adaptability to dynamic business environments and organizational standards.On a daily basis, I manage customer interactions across calls, emails, and chats, diagnose problems, provide effective solutions, and escalate complex cases when required. I maintain updated knowledge of client products and services to deliver accurate support, while documenting customer interactions and adhering to company policies, scripts, and compliance guidelines. I also gather customer feedback, collaborate with team members, and consistently meet performance metrics such as response time, resolution rate, and satisfaction scores. Continuous improvement through training enhances my communication, technical, and customer-handling skills, while empathy and professionalism remain central to every interaction.To excel in this role, I demonstrate active listening, multitasking, adaptability, and a customer-centric approach. My focus is not only on resolving issues but on creating positive customer experiences that reinforce Tech Mahindra’s commitment to quality and reliability.

Experience

1. Client Service Associate

   Tech Mahindra

   Feb 2026 — Present

   As a Customer Experience Support Associate at Tech Mahindra, you play a crucial role in connecting customers with the company’s services and products. Your primary responsibility is to ensure seamless communication, timely resolution of issues, and consistently high levels of customer satisfaction. This requires strong communication skills, problem-solving abilities, and a customer-first approach, along with adaptability to dynamic business environments and organizational standards.In your daily work, you manage customer interactions across calls, emails, and chats, diagnosing problems, offering effective solutions, and escalating complex cases when necessary. You maintain updated knowledge of client products and services to deliver accurate support, while documenting customer interactions and adhering to company policies, scripts, and compliance guidelines. Gathering customer feedback, collaborating with team members, and meeting performance metrics such as response time, resolution rate, and satisfaction scores are integral to your role. Continuous improvement through training enhances your communication, technical, and customer-handling skills, while empathy and professionalism remain central to every interaction.

Education

• Rajarambapu Institute of Technology, Rajaramnagar, SAKHARALE

  Master of Business Administration - MBA, Business Administration and Management, General

  2022

• Balwant collage vita

  12 th, Commerce

• Santi niketen models high school . Bhattu mundi (fatehabad) Haryana

  10th, High school

• Balwant collage vita

  Bachelor of Business Administration - BBA, Business Administration and Management, General