Karan Yadav
- Role
- Technical Support Engineer at Juniper Networks
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
About Karan Yadav
I have 3+ years of active professional experience working as Technical Support Engineer…
Experience
Technical Support Engineer
Dec 2020 — Present
Provide technical support to Verizon service provider who holds Advanced Service contract on Juniper MX and PTX routers which involve debugging, troubleshooting and restoring services • Understand customer network topology, their need and business impact to restore network connectivity • Work closely with Service Managers to help them gain understanding of the technical issues and their resolution • Escalate cases and develop relationships with engineering to resolve issues in a timely and effective manner • Archive and recreate network problem from customer environment to find efficient solution
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