Karan Thorat
Customer/Client Success Specialist | Project Manager | Client Partner
- Role
- Manager - Client Success at Routematic
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Karan Thorat
Client/Customer-Focused Professional with over 6 years of experience in roles such as Project Manager, Key Account Manager, and Customer Success Specialist (CSM) across B2B and B2C industries. Skilled in strategic and analytical thinking, client acquisition, team coaching, strategy development, technical expertise, leadership, and delivering results. A collaborative team leader with a talent for mentoring and coaching.Key Achievements:Played a pivotal role in helping global clients achieve their business goals.Excelled at resolving complex challenges and ensuring smooth operational processes.Boosted organic performance and streamlined onboarding for faster outcomes.Reduced churn rates and strengthened client retention strategies.Achieved exceptional CSAT and NPS scores through targeted client survey initiatives.Increased revenue through effective cross-selling and up-selling strategies.Proficient in managing AI tools to enhance customer success outcomes.Optimized marketing performance and CSM strategies using SaaS platforms.Designed and implemented impactful CSM processes to drive organizational growth.Eager to harness AI tools and expertise to deliver superior customer success outcomes and contribute to your team\'s success.
Experience
Manager - Client Success
May 2024 — Present
Education
Arihant Education Foundations Arts,Science & Commerce College, Pune
Bachelor of Business Administration - BBA, Marketing
2014 — 2018
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.