Karan Sharma
SIAM Process Coordinator
- Role
- Siam Process Coordinator at Hexaware Technologies
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Karan Sharma
Prepare and Lead the Monthly Governance meeting with SDP’s.• Audit Monthly closed Problem tickets.• Lead the enhancement and service improvement plan that are approved by customers.• Join RCA call with team to resolve RCA ownership conflict between technical teams.• Perform Trend analysis for Proactive Problem management.• Support Senior Management by providing or contributing to periodic reports and presentations.• Manage the Problem ticket queue and make sure count is manageable.• Perform Problem management refresher training with technical teams on regular basis.
Experience
Siam Process Coordinator
Feb 2025 — Present · IN
Education
Subharti University
Master of Business Administration - MBA, finance,IT
2017 — 2019
Dav College,Amritsar
Bachelor of Commerce - BCom, Business/Commerce, General
2012 — 2015
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