Karan Sharma
Technical Lead for Microsoft Teams & SFB
- Role
- Technical Lead for Microsoft Teams & Sfb at Concentrix
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Karan Sharma
Core Job – Production Support, Customer Escalation Management, Technical Troubleshooting and Reviews,Teams Performance and Management, Microsoft Products.• As a Technical Lead, I am responsible for managing Team performance and providing extensive support toengineers on Technical Roadblocks through timely reviews as well as improving their learning graph by deliveringconstant triages and conducting quests whenever required.• Work in collaboration with Team Manager as well as Technical Advisor to plan and deliver action plan as perrequirement.• Worked as a Tier 2 engineer where I handled escalations on cases and de-escalated, diagnosed – troubleshootedand resolved customers issues effectively.• Expertise on Teams Direct Routing, Microsoft Teams Rooms, Federation, Teams Channels and log reading as wellas have hands on experience with different tools to analyze logs like NGC, Fiddler, Log Joint, Sys log viewer, eventviewer, Weblog reader etc.• Groomed engineers for the next role.• Over the period have handled issues for all the call drivers in Microsoft Teams and upscaled knowledge as perongoing changes in the product to meet challenging circumstances.• Vital contribution in meeting client expectation and customer satisfaction with high success rates
Experience
Technical Lead for Microsoft Teams & Sfb
Jan 2024 — Present
Education
Sinhgad College of Engineering
Bachelor of Engineering - BE, Computer Science
2014 — 2018
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