Karan S.

About Karan S.

Experienced Adoperation specialist and Team Lead with 6+ years of experience in Ad Operations. Excellent reputation for resolving problems and improving customer satisfaction.Strong analytical capacity and research skills, ability to evaluate with good communication skills and integrate information from a variety of sources with good communication skills, including the ability to draft/edit written reports and to articulate ideas in a clear, concise style.Ability to plan workload in a structured mannerand prioritize actions and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experience

1. Team Lead

   MediaMint

   Sep 2022 — Present · Hyderabad, IN

   Managing, end-to-end processes such as the execution of operations- Supporting 5 different regions- Working closely with the Sales team/Client POCs to ensure a streamlined approach to campaign launch, reporting, and execution- Building up client relations for new opportunities and onboarding new processes- Onboarding new resources (Domestic and International) and Conducting training sessions- Attending weekly meetings with the client POCs and sharing the updates internally- Leading a team of 30+ members and monitored their day-to-day deliverables- Maintaining the EWS for the team- Conducting appraisal meetings- Informing the management about resource absconding & resignation- Negotiating with critical resources during the notice period- Ensuring timely completion of tasks assigned to all the team members- Interacting with team members at regular intervals, sharing knowledge and information- Preparing SOP and executing the same within the process - Grooming the team members to support the process- Preparing the performance scorecard for each team member based on their performance- Preparing and implementing training sessions and development plans for the team members- Manage and resolve escalations and issues raised by the client POCs- Preparing the team\'s weekly utilization data for the client- Interface with the management in terms of cascading messages from upper management- Tracking Project Performance Quality Metrics- Preparing and presenting the data for the Quarterly Business Review- Onboarding the freshers/lateral hirers to the team

Education

• Symbiosis college of arts and commerce

  Bachelor of Arts (B.A.)

  2011 — 2014