Karan Priyanku Kps Sarma
Head - Contact Center & Shared Services | Country Expansion | building StarZen India.
- Role
- Head - Contact Center & Shared Services at StarZen
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Karan Priyanku Kps Sarma
Starlink Qatar benefits from over 10 years of leadership expertise in contact center operations, strategy development, and team building. As Head of Contact Center & Shared Services, contributions include driving country expansion initiatives and fostering collaboration to improve operational efficiency and customer satisfaction. Previous success at R1 RCM and Blinkit highlights a proven track record in operational delivery, last-mile logistics, and enhancing customer experiences. Dedicated to leveraging strategic insights and cross-functional teamwork to deliver scalable solutions that align with organizational goals.
Experience
Head - Contact Center & Shared Services
Jul 2025 — Present · IN
Country Expansion| Global Initiative | Strategy | Building Dynamic Teams | Product enhancement | Automation | Customer Experience.
Education
Indian Institute of Management, Indore
ELDP Certification, IIM Indore, Operations Management and Supervision
Kendriya Vidyalaya
12th, Liberal Arts and Sciences/Liberal Studies
1997 — 1998
Access consciousness
Access Facilitator by Dr Hetal Desai, Access consciousness awareness training
2014 — 2014
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