Karan Mahajan
Service Delivery Lead | Value Creator | Customer Obsessed | Culture Driver | Business Operator | People Developer | Transformation Lead| CSM | CSPO | Safe Agile | Cloud |
- Role
- Director of Operations at Capgemini
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Karan Mahajan
An accomplished leader with 13 years in managing in-home and vendor operations of IT/ITES, Karan has strong interpersonal, negotiation skills and is well equipped to develop, manage and lead key Projects. He has led large teams for highly critical businesses at various Multinational Organisations. Karan has Six Sigma yellow Belt, and ITIL v3 Certification, with over 13 years of extensive experience in managing high profile customer projects. Karan has handled day to day service delivery of large IT Service Desk projects in his previous role and is currently managing end to end deployment and Service Delivery.Presently associated with Accenture as an IT operation consultant,his current role specialties includes I.T Service Delivery, Remote Infrastructure support, Client Services, handling Customer Escalations, Resource Utilization, Operations Management and improvising NPS. Quality, Cost, Production, Manpower and Compliance are important deliverables of the role.In his previous role, Karan has worked closely with the AVP to setup iYogi Technical Services\' SMB Technical Support program in Gurgaon. This included planning, hiring, coordinating training and transitioning a project of 75 FTE technicians specialised on various devices. Karan was responsible for generating great Customer Experience, seamless Service Delivery, generate revenue and successfully ran multiple cost saving projects.Karan was also responsible for meeting clients.
Experience
Director of Operations
Jun 2025 — Present · Coimbatore, IN
Education
Utkal University
Bachelor of information Technology and Management
2001 — 2003
Sikkim Manipal University (SMU)
Master of Business Administration (MBA), Information Technology
2005 — 2008
SD Public School
12th
1998 — 1999
St Stephens School Chandigarh
10th
1996 — 1997
Skills
- Bpo
- Customer Service
- Crm
- Itil
- Project Management
- Team Management
- Outsourcing
- Management
- Team Building
- Vendor Management
- Process Improvement
- Service Delivery
- Business Analysis
- Operations Management
- Training
- Leadership
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