Karan Khosla

About Karan Khosla

Customer Success Manager with 12+ years of experience in contact center technologies…

Experience

1. Customer Success Manager

   Orange

   Jan 2023 — Present · Gurugram, IN

   Work closely with the customer to understand their business objectives and compelling criteria to better shape and helping them identify their business needs to provide technical solution aligned with business requirements.•Involved in a penalty case, where saved 4K$ for the company through product knowledge and data insight.•Worked on in-house web-based tool with the developer to improve customer experience for operation daily work.•Work with pre-sales/account team for (POD) proof of delivery and (POC) proof of concept for validation of upcoming or ongoing cloud-based contact center project.•Received Multiple bravo’s (Customer satisfaction) directly from customer for various initiative taken during tenure.•Carried out multiple proactive projects to save operational cost to customer and few cost saving figure were and on the Customer satisfaction and Experience on day-to-day exposure with client- meetings and understanding business

Education

• Maharshi Dayanand University

  Bachelor's degree, Electrical, Electronics and Communications Engineering

• Great Learning

  Postgraduate Degree, Certificate P.G Data Science & Business Analytics: Data Science and Machine Learning

Skills

• Voice Over Ip (Voip)
• Cisco Unified Customer Voice Portal
• Voip Protocols Sip
• Media Gateway Control Protocol (Mgcp)
• Cisco Call Manager
• Cisco Routers
• Cisco Unified Contact Center Enterprise
• E1
• Contact Center Technology
• Cisco Unified Contact Center Management Portal
• Microsoft Sql Server
• Cisco Unified Intelligent Contact Management Enterprise
• H.323
• Cisco Ip Telephony Design
• Cisco Certified
• Cisco Voip