Karan Khanna
Manager- Strategy & Risk Advisory @American Express
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WORK HISTORY
Manager- Strategy & Risk Advisory @American Express
IN
Developed a roadmap of contol management by introducing Quality framework with data points points will help LT team being more proactive and retroactive how team is managing the cases and provide them coaching / Feedback.Developed and implemented GCS-CFR Risk toolkit of operational risk events on Pre-PFG & New accounts rejects using AI tools and advanced data analytics. With Pre-PFG, modeled code to pre-empt the event 90 days in advance as soon as cutomer reaches certain threshold of 470K (500K production rule)exposure for NPSL & Whole-sale >900K (1M production rule).Maximized UWA penetration rate within different stages of sales/ad lifecyle. Analyzed measure of success when sales enagage UWA vs non-UWA within different stages signings. Collab AD/ sales LT team to enage UWA team for underwriting cases. 4 months of launch and we saw UWA penetration rate increased from 11% to 18% within Sales group.Improved Sales survey in lieu to increase response rate and questions that can act as coaching & feedback too to B40 leadership. The Survey is triggered through one.force on case closure via email to case requestor vs manual email witnessed increase in response rate from 14% to 21%.Reduced the non-responder rate on doc collection process by 4% by introducing strategic data through which account development and sales team can understand what % of clients are responder vs non-responder in respect of financial document that drives underwriting.Improved reporting deck for UWA results including BCV, stack rank analysis, YOY and variance analysis.
EDUCATION
M.E.R.I
M.C.A, Information Technology
Delhi University
IRPM, Indutrial Relations
SKILLS
ABOUT KARAN KHANNA
13+ years of experience in the Banking and Financial Services Industry.Versatile professional who adapts well to changing environments and works effectively across geographies & culture.Strategic Risk Management - Expert in delivering strategic risk advisory, embedding OpRisk into daily processes and managing complex risks in dynamic environments.Ssignificant improvements in risk reporting and operational efficiency by building business logic and creating commercial portfolio views on underwriting cases.(Pre-PFG, Non-responder)Data-driven Insights – Utilizes big data tools and advanced data analytics for strategic insights and business decisions. Managing porfolio of $ 2B Spend and $750 Million in Incremental Global LimitExecutive Leadership - Strategic leadership and insightful resource allocation, with 7+ years of experience as Manager of operationsl risk management (ORM).Achieved outstanding results in sales survey, control testing, and quality assessments tailored for UWA team which helps maintain opearational excellence & executive leadership team with coahing insights.Project Management - managed multiple large-scale projects and strategic programs across servicing and risk consulting – leading signigicant improvement in VoCM metrics (RTF/ FCR)(Avg 1500 BPS)Consulting and Advisory - Exceptional consulting and analytical skills, successfully delivered strategic advisory projects within commercial space. Guided underwriting adviory on proactive deals using data analytics and statiscal analysis on client finacials and risk appetite.(BB+ or better with limit People leadership & Change Management->Underwriting and Credit risk - PD,EL,LGD->Project Management (JIRA,RALLY)->Prompt Engineering /Gen Ai->Data Insights and Strategic Analytics->Analytics & BI Tools (Big data - Hadoop, SQL, Python,HQL, Ms excel)->Tableau for data visualization-> Jira & Agile Rally Enterprise solution->Sales-force for Business ->Customer Experience (Voice of Customer)
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